Coinbase is a cryptocurrency exchange platform. Very recently they have released a public statement whereby they have apologized to the customers in the EU as well as the UK.
They apologized for the outages in their system along with their account restrictions. Furthermore, the company has also acknowledged that its customer support service failed to meet the expected levels and could not deliver appropriately.
Several Disappointments Of Coinbase
Coinbase, the US-based cryptocurrency platform has recently issued a public apology, they also stated that their customers across both EU and UK have been facing several restrictions in terms of their transactions on the platform.
On the other hand, Coinbase has not made any straightforward mea culpa on their global problems which have taken place exactly the time when the velocity and volatility had increased within the market of cryptocurrency.
Coinbase has blamed the very recent rally of the sustained market which brought about a considerable number of fresh customers to their platform. Furthermore, they have also claimed that the regulatory setting has not acted to be very helpful in this situation.
Nonetheless, the company has definitely accepted that they might have performed much better in the area of communication for the regulatory requirements and obligations towards their customers. However, the firm failed to provide the complete details regarding this matter in their public statement.
For their extra measures in dealing with these issues, this crypto exchange platform has said that they will be giving importance to the pending information requests of their customers.
At present, although the firm has been doing well, a few customers have experienced a considerable delay in their ID verification.
