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Apple Business Manager (alongside School Manager) is Apple’s online platform designed to assist IT teams in the large-scale deployment and management of Apple devices, facilitating automatic enrollment, configuration, and monitoring of company-owned hardware connected to their preferred device management system. Throughout the years,
With the latest updates, Apple Business Manager now offers IT administrators enhanced visibility regarding released and replaced devices. This advancement simplifies the process of tracking device removals, identifying the authorized individual for the release, and confirming if a replacement device has been issued.
About Apple @ Work: Bradley Chambers has managed an enterprise IT network from 2009 to 2021. Drawing from his experiences in deploying and overseeing firewalls, switches, mobile device management systems, enterprise Wi-Fi, thousands of Macs, and iPads, Bradley shares insights on how Apple IT managers deploy Apple devices, establish networks to support them, train users, recounts tales from his IT management experiences, and suggests ways Apple could enhance its products for IT departments.
Why this update is significant
Compliance, audit tracking, and proper record-keeping are critical facets of IT management that frequently go unnoticed. This new functionality empowers teams to effectively document activities within Apple School Manager and generate audit logs for compliance purposes. Inadequate supervision can result in device management lapses, security threats, missing assets, or violations of compliance. For IT teams, having distinct, auditable records of device actions—who took a device, when it was released from ownership, and what replaced it—ensures accountability and guarantees that every piece of hardware is responsibly managed.
A major advantage of this update is the enhanced monitoring of how devices exit an organization’s ABM/ASM ecosystem. Previously, IT admins had limited insights into the timing and manner of a device’s release from ABM, often leading to confusion without proper communication between teams. Now, administrators can ascertain if a device was removed by an authorized user, an MDM solution, or an Apple Authorized Reseller—providing a clear paper trail for every release along with detailed information regarding the why.
In large organizations, especially those with remote IT teams where device replacement cycles are continuous, this feature simplifies IT asset management ensuring that all new devices are accounted for and allocated appropriately. It also minimizes manual tracking tasks.
Conclusion
This may seem like a minor update for smaller teams, but I believe it holds considerable significance. ABM/ASM play crucial roles in scaling Apple within enterprises. These enhancements furnish IT teams with tools to comprehensively monitor their entire fleet in a highly automated manner, complete with auditable records. This feature could easily have been reserved for WWDC this summer, but I appreciate that Apple opted to release it mid-cycle.
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