The biggest social network in the world, Facebook, has a new tool for small companies. Customers may communicate their business directly on Messenger thanks to a feature called Facebook Business Chat Support. The software is presently being made available in a few regions across the world, including the US and Canada, but it will soon be accessible elsewhere. There are certain restrictions when utilizing this function for small businesses, but if you’re interested in using it to connect with consumers or clients wherever you are, anytime, you might want to get in touch with a business support professional who can offer assistance.
What is Facebook Business Chat Support?
Use Facebook Business Chat Support, a text-based chat platform, to interact with your clients. Facebook lets you answer messages straight away by typing out your response or pressing on one of many pre-written responses like “I’ll be right with you” or “I’m still looking into it.” When you get a message through Facebook, it shows up in your inbox as an alert. Additionally, you may arrange meetings with potential customers, respond to inquiries about goods or services, and even publicize future occasions like sales campaigns or the introduction of new goods.
You only need to follow these directions to set up your company profile, which won’t take more than a few minutes.
Choose a photo for your profile and enter the name of your company. Decide whether or not you want to establish a Messenger profile page (a more visual way of showing off your business). When done, click “Create.”
Facebook Rolling Out New Chatbox For Clients
A new chatbot that Facebook is introducing in Messenger enables small companies to communicate with clients. Only small companies with at least one physical location and a confirmed phone number on their Facebook profile are eligible for the function, dubbed Facebook Business Chat Support.
Users who have messaged or contacted your company using Messenger can choose to “Send Message” or “Get Help” adjacent to the text field using Facebook Business Chat Support. They may ask an artificial assistant, questions about your business and services when they press this button (similar to Alexa or Siri). For your consumers to fully understand your replies when they inquire about things like “How much does shipping cost,” you can also put up customized responses.
To find it, go to the page you manage, select ‘Settings’ at the top right, and then ‘Messaging.’
Go to the page you control, choose “Settings” in the upper right, and then “Messaging” to discover it. You may disable instant answers in this section and configure a welcome text for when clients message you.
Messages may also be replied to in various ways, including immediately within Messenger or by sending them as an attachment to an email. This makes it simple for those who would rather send communications by text message than via phone or video chat with customer service representatives.
Businesses may want their social media managers to monitor what their consumers are saying about them online in addition to responding to queries about their goods or services.
To use this tool, you must have a business profile. If you do not already have one, we recommend creating one from Facebook Business Chat Support.
Use Instant Replies To Reduce Your Work
You can turn off a feature called ‘Instant Replies,’ which means when someone sends a message to your business through Messenger, they’ll get an auto-replied message from you.
To turn off instant replies:
- Go to your Facebook Business Chat Support Page, and then click Settings (the gear icon).
- Click Messenger in the left-hand menu, then scroll down and select Instant Replies under “Messenger.”
- Toggle the switch next to “Hide Instant Replies” so that it’s turned off (gray). This will prevent auto-replies from appearing when someone sends you a message through Messenger with your business’ name or phone number in it (i.e. if they type “@yourbusinessname” or “@phonenumber“). If you want to turn off auto-replies for specific chats only or all chats altogether.
The response doesn’t have to be instant. You can set up a greeting text and answer later at your leisure.
When you’re using the Facebook Messenger app, you can set up a greeting text and answer later at your leisure. The response doesn’t have to be instant; it can be scheduled for later or tomorrow if needed.
If you do decide that instant replies are important for customer support, keep in mind that Facebook requires businesses to use this tool only for customer support purposes–not marketing or other non-essential activities like sharing news stories or promoting events.
If you’re interested in using Facebook Business Chat Support, you’ll need a business profile for your company or organization set up on Facebook first.
If you’re interested in using Facebook Business Chat Support, you’ll need a business profile for your company or organization set up on Facebook first.
To set up a new business profile:
- Go to your Facebook account settings and click on ‘Business Profile Settings’.
- Select the business profile you want to switch to from the drop-down menu (if there are multiple options available).
- Click on the ‘Switch‘ button next to this option at the bottom of this page.
Once you’ve switched, you’ll see a prompt to get started with Business Chat. Click on the ‘Get Started’ button.
In conclusion, Facebook Business Chat Support is a great way for small businesses to connect with their customers. The platform allows you to engage with your followers in a more personal way than traditional social media sites like Twitter or Instagram. It also lets you interact directly with people who may be interested in what your company has to offer without having to go through an intermediary such as Google Ads or Yelp Reviews (both of which have their drawbacks).
