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Georgians seeking assistance from Social Security are facing yet another update in procedures.
The Social Security Administration originally indicated it would modify its security protocols, requiring both beneficiaries and applicants to present proof of identity in-person if they couldn’t access their “My Social Security” account, which involves online identity verification. However, a recent SSA news release announced that claims could also be completed over the phone, negating the need for an office visit. But there are additional updates.
“We’ve listened to feedback from our customers, Congress, advocates, and others, leading us to revise our policy to enhance our services for the most vulnerable populations,” stated Acting Social Security Commissioner Lee Dudek. “We’re extending the effective date of this policy by two weeks to ensure our staff is adequately trained to assist customers, and applications for Medicare, Disability, and SSI will not require in-person identity verification, as multiple verification opportunities exist during the decision-making process.”
Here’s what you should know regarding the policy change, including the new enforcement deadline and how to set up an in-person appointment:
Where can I find Social Security offices in Georgia?
The SSA website indicates there are 34 offices throughout Georgia:
| Albany | Cordele | LaGrange | Tifton |
| Athens | Covington | Macon | Toccoa |
| Atlanta DT | Dalton | Milledgeville | Valdosta |
| Atlanta West | Decatur | Morrow | Vidalia |
| Augusta | Dublin | Newnan | Villa Rica |
| Blue Ridge | Gainesville | Rome | Warner Robins |
| Brunswick | Griffin | Savannah | Waycross |
| Columbus | Gwinnett | Statesboro | Winder |
| Kennesaw | Thomasville |
Why is Social Security implementing this change?
This policy shift follows the Trump administration’s decision to close numerous local Social Security offices and a memo suggesting the agency should stop allowing individuals to make changes over the phone, as reported by USA Today.
The specific documents required for identity verification were not immediately clarified.
When will the policy change take effect?
This change was initially set to take place on Monday, March 31, but has now been postponed to Monday, April 14.
Individuals requiring Social Security services and unable to access their “My Social Security” account for any reason must visit a local Social Security office in person to verify their identity.
What is ‘My Social Security’?
My Social Security is a complimentary and secure online account provided by the SSA, offering personalized tools for everyone, regardless of whether they receive benefits.
Users can utilize the account to request a replacement Social Security card, monitor application statuses, estimate future benefits, or manage current benefits, according to the SSA website.
Many notifications are now accessible online. With an account, individuals can opt to receive notifications electronically rather than by postal mail, along with the option for email or text alerts when a new notice is available.
Creating an account also enables users to enroll in direct deposit, obtain a 1099 form, update their address, print benefit letters, check on application status, and other functionalities.
How can I determine if I need to schedule an in-person appointment?
Individuals who are unable to use their My Social Security account to apply for benefits will only need to confirm their identity at an office if they are applying for Retirement, Survivors, or Auxiliary (Spouse or Child) benefits. For these instances, the SSA will enforce either online digital identity verification or in-person identity verification. Constraints may be loosened in extreme situations such as terminal illnesses or pre-release scenarios for prisoners. The SSA is working on a procedure that will necessitate documentation and supervisory approval to bypass this policy in such situations.
Will I need to visit in person to modify my direct deposit information?
Yes, if you are unable to access or utilize the agency’s online “My Social Security” services. To update or alter your direct deposit information, visit a local office or contact 800-772-1213 to schedule an in-person appointment.
Are there any additional changes occurring?
The agency has stated it will expedite the processing of direct deposit change requests—both in person and online—to one business day. Users previously had to wait as long as 30 days for direct deposit changes to take effect, according to the agency’s news release.
What online services does Social Security provide?
Applicants or beneficiaries can make various requests or changes online, including:
How can I schedule an in-person appointment?
Any beneficiary or applicant can call 800-772-1213 to arrange an in-person appointment or visit the SSA website to locate their nearest local office.
Miguel Legoas serves as a reporter for the Deep South Connect Team at Gannett/USA Today. You can find him on X and Instagram @miguelegoas, or reach him at mlegoas@gannett.com.
